The client was very pleased. These days were for food poisoning, and there was no way I could get out of bed! Then spend 15 minutes on Set II, following the same system. She agreed, so I produced a video cheaply in-house that drove double the engagement we normally saw on our social channels.
It has also received Investors in People status. What does customer service mean to you? I would ask them if we could both search for ways to resolve our differences, with a view to possibly becoming friends or at the very least amicable work colleagues. This is a difficult question to answer.
Take our Empathy Quiz to find out. These types of standard responses will gain you few marks.